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  • Save your personal devices and preferences
  • Easy access to support resources

Business/IT accounts

  • Managing contracts and warranties for your business
  • Submitting and managing support cases
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HP Customer Support

Let HP find my products

HP can identify most HP products and recommend possible solutions.

How does HP install software and gather data?
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

  • Operating system
  • Browser version
  • Computer vendor
  • Product name/number
  • Serial number
  • Connection port
  • Driver/device description
  • Computer and/or printer configuration
  • Hardware and software diagnostics
  • HP/Non-HP ink and/or HP/Non-HP Toner
  • Number of pages printed

Installed Software Details:

  • HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

  • Remove 'HP Support Solutions Framework' through Add/Remove programs on PC

Requirements:

  • Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
  • Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

  • Operating system
  • Browser version
  • Computer vendor
  • Product name/number
  • Serial number
  • Connection port
  • Driver/device description
  • Computer and/or printer configuration
  • Hardware and software diagnostics
  • HP/Non-HP ink and/or HP/Non-HP Toner
  • Number of pages printed

Installed Software Details:

  • HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

  • Remove 'HP Support Solutions Framework' through Add/Remove programs on PC

Requirements:

  • Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
  • Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy© Copyright 2019 HP Development Company, L.P.

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

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How does HP use product data collected with this service?
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Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue.

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HP's Virtual Agent can help troubleshoot issues with your PC or printer.

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